West Mecklenburg
High School
7400 Tuckaseegee Road
Charlotte, NC 28214
Courier #: 579
P: 980-343-6080  |  F: 980-343-6079 
Principal: Casimir Bundrick
LC: Northwest
Bell Schedule: 7:15 AM - 2:15 PM
Grades: 9-12
Email School
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Chromebook-Student Technology FAQ Page

Student Technology Help

Due to the Coronavirus shutdown, all tech help will be done by appointment with Mr. Dickerson. If you are unable to log in to any CMS device/website/platform, you must try the troubleshooting tips below. If you still need help, fill out this form:

Student Help Form


The Topics on this page are listed below. Please scroll to the topic on the page that fits your issue:

Virtual Technology Help

Virtual Class Hours

Student Portal Link

General Troubleshooting Tips/Default Logins

Logging in From Home: Chromebook Login Directions

Student Chromebook Repair Request Form

Free Microsoft Office

Internet Hotspots

Wifi Access Points

Mobile Wifi Hubs

Free Spectrum Internet

Charger Replacement

Can't Access a Schoolnet Test

Logging into Canvas 'Loop'

Change the Default Language in Canvas and Chrome




Virtual Technology Help

Virtual Technology help is available via Zoom M-F from 12:30pm-2:30pm. Before joining the zoom meeting, you must read the FAQ's below in their entirety.

Join Zoom Meeting

https://zoom.us/j/97293056853?pwd=YURwTU9qRGlwZGY4dnM3Tys5cjlOQT09

Meeting ID: 972 9305 6853

Passcode: 5wifwt

Virtual Class Hours


The Virtual Class Hours are on the main page of this website under Announcements. They are listed as 'Class Schedule for Distance Learning'

Student Portal Link

For links to all Email platform and other student software, click on the Student Portal link here: https://www.cms.k12.nc.us/pages/studentportal.aspx

General Troubleshooting Tips/Default Logins

****Note: If you are new to CMS or new to West Meck High (i.e. just registered), it will take 24-72 hours for you to login to your chromebook, NCedcloud, and all other platforms. This is the time it takes for your profile to be synced with the platforms. There is no way to speed that up. Please check every morning to see if you can login. After 72 hours, if you still can't login, please contact me via the Student Help Form at the top of this page.

****Note: Your classroom teacher can reset your chromebook and ncedcloud logins. If for some reason they can't, have them email Mr. Dickerson.

Login Issue FAQ:

1)If you cannot login to your chromebook because of a password issue, i.e. your password is incorrect, please input a tech ticket (above)

2)If you can log into your chromebook but cannot access the Internet, follow the chromebook Login Directions below EXACTLY.

3)f you can log into your chromebook but cannot access my.ncedcloud.org (RapidIdentity) because your password is incorrect, fill out the Student Help Form above.

4)If you are new to the district and/or don’t know your password, try to use the logins below. If those don't work, folllow the rest of the troubleshooting tips before filling out the help form.

5)If you received a device and did not log onto it on West Meck Property, or did not sign out and click the shutdown button, you may need to drive to West Meck Campus (parking lot is fine) with the fully charged device, log into the device, make sure it loads, then sign out (using the button) and shut down (using the button) Then follow the Chromebook Login Directions below.

Student Passwords Jpeg.png

5) Make sure you are on a CMS device or CMS approved website (Canvas, Google Classroom, NCedcloud, etc). Mr. Dickerson can only troubleshoot CMS approved devices and platforms.

6) Make sure you are signed into any broswer/device with your CMS email and password.

7) Confirm that you are typing in the correct CMS email/password.

8) Sign out of any device/web browser, shut down the device, restart the device, and log in again to see if the issue persists.

9) If you have trouble logging into your school issued chromebook, see the directions below. Pay special attention to steps 4 and 5.

Logging in From Home: Chromebook Login Directions


Below are two ways to log into the Zscaler firewall on your CMS issued device. The first video linked is a tutorial of the new way to log into your device and Zscaler. Below that, is the old way to log into Zscaler. Both ways work.


1) Watch this video for the new way to log into Zscaler: Click Here: Video  

2) Below is the old way to log into Zscaler


YouTube Tutorial: bit.ly/chromebooktakehome  

1. Shut down Chromebook before leaving school 

2. Connect to your home Wi-Fi 

3. Log in to the Chromebook user name: StudentID@student.cms.k12.nc.us password: your Chrome password 

4. Once you enter the first website, you will encounter the filtering process. Type in your: user name: StudentID@cms.k12.nc.us 

5. Last screen of credentials type in your: user name: StudentID@cms.k12.nc.us password: YYYYMMDD (8 digit birthdate) 

6. You are ready to use the Chromebook


En Espanol:

YouTube Tutorial: bit.ly/chromebooktakehome 

1. Apaga el Chromebook antes de salir de la escuela 

2. Conecta te al Wi-Fi de casa 

3. Inicie sesión en el Chromebook nombre de usuario: StudentID@student.cms.k12.nc.us contraseña: la contraseña de tu Chrome 

4. Una vez que entren al primer sitio web, se encontrara con el proceso. Escribe tu: nombre de usuario: StudentID@cms.k12.nc.us

5. Última pantalla de tipo de credenciales en su: nombre de usuario: StudentID@cms.k12.nc.us contraseña: año que naciste/mes/día (YYYYMMDD)

6. Usted está listo para usar el Chromebook


Student Chromebook Repair Request Form:

  • During the Coronavirus closings, if you have attempted all the troubleshooting information above and still need help please fill out the form below.

  • Student Help Form 

Free Microsoft Office

If you need Microsoft Office for your personal device please click on the link below. It is free for CMS students and staff.

This is only for personal devices. You cannot install this on Chromebooks.

Click Here

Internet Hotspots

If you have received the new T-Mobile Hotspots, click here for the quickstart guide,

Wifi Access Points

CMS has installed Wi-Fi access points outside of 5 schools:

Hidden Valley Elementary - 5100 Snow White Lane 

Renaissance West STEAM Academy - 3241 New Renaissance Way

Marie G. Davis - 3351 Griffith St.

University Park Creative Arts School - 2400 Hildebrand St.

Starmount Academy - 1600 Brookdale Ave.

 

Mobile Wifi Hubs

Mobile Wi-Fi hub in Bloomfield Acres. The address is 3714 Walkers Cove Trail, Charlotte, NC 28214

Latin American Coalition – with some translation services provided as well. The address 4938 Central Ave # 1, Charlotte, NC 28205.

Wi-Fi centers will be available from 7 a.m. to 4 p.m. weekdays, with security staff on hand. Students are asked to stay inside cars or follow social distancing guidelines.

 

Charlotte Mecklenburg Library - Mountain Island

Access their Wi-Fi outside of the library. The address is 4420 Hoyt Galvin Way, Charlotte, NC 28214


Free Spectrum Internet

If you need Internet at home and don't have a hotspot, see the linked article (below) about free Spectrum Internet. 

Click Here

Charger Replacement

If you lost your charger, it's your responsibility to replace it. The link below will take you to a site where you can purchase a replacement. 


Purchase a Replacement Charger (for Older model Chromebooks)


Can't Access a Schoolnet Test

If you can't access your schoolnet assessment, do the following:

1) have students look on their screen and find the 'sign out' option (by clicking the time) and sign out. When the screen recycles, select the 'Shut Down' option. Then start the device like normal.

2) After they've logged in and opened the chrome browser, left-click the three dots at the top right-hand corner, select help>about Google Chrome>Chrome OS Settings>check for updates. If the device needs to update, let it happen and then restart. If it doesn't, go to step 3.

3)left-click the three dots at the top right-hand corner, select settings>Clear Browsing Data>All Time>Clear Data. Once it cycles, close the browser and re-open the browser.

4)left-click the three dots at the top right-hand corner, select settings>Site Settings>Pop-Ups and Redirects. Toggle on the Blocked(Recommended) button. That will switch the words Blocked to Allowed.

5) Re-start the browser and log back into my.ncedcloud.org, then Schoolnet, then the test.


Logging into Canvas 'Loop'

If logging into Canvas or NCEdcloud continuously loops you back to the loggin screen:

1) The best way to log into Canvas is to go to my.ncedcloud.org. Log in.

2) If your password/username doesn't work, contact your classroom teacher for them to reset it.

3) If you try to log in and it 'loops' you back to the login screen, do the following:

4)O the chrome browser, left-click the three dots at the top right-hand corner, select help>about Google Chrome>Chrome OS Settings>check for updates. If the device needs to update, let it happen and then restart. If it doesn't, go to step 3.

3)left-click the three dots at the top right-hand corner, select settings>Clear Browsing Data>All Time>Clear Data. Once it cycles, close the browser and re-open the browser.

4)left-click the three dots at the top right-hand corner, select settings>Site Settings>Pop-Ups and Redirects. Toggle on the Blocked(Recommended) button. That will switch the words Blocked to Allowed.

5) Re-start the browser and log back into my.ncedcloud.org. If the problem continues, see Mr. Dickerson


Change the Default Language in Canvas and Chrome


To change the language in Canvas:


To change the default language in Google Chrome:



Charlotte-Mecklenburg Schools
P.O. Box 30035
Charlotte, NC 28230-0035
Phone: 980-343-3000
The Charlotte-Mecklenburg Schools website (www.cms.k12.nc.us) is in compliance with Section 504 of the Rehabilitation Act and Title II of the Americans with Disabilities Act. Any website accessibility concerns may be brought via the following, Email the Web Accessibility Team at WebAccessibility or Call: 980.343.0115. In compliance with Federal Law, Charlotte-Mecklenburg Schools administers all education programs, employment activities and admissions without discrimination against any person on the basis of gender, race, color, religion, national origin, age, or disability. Inquiries regarding compliance with Title IX of the Education Amendments of 1972, which prohibits discrimination on the basis of sex in education programs or activities, may be referred to the District's Title IX Coordinator at titleixcoordinator or to the Office for Civil Rights, United States Department of Education.